Ana Luisa is a Brooklyn-based e-commerce jewelry brand that embraces the philosophy that high-quality jewelry shouldn’t cost the planet. We are committed to producing luxury that is accessible, priced fairly, and produced ethically. At Ana Luisa, we design, craft, and deliver exceptional everyday pieces for everyone, aiming to create a positive impact for both people and the planet.
About The Job
We’re looking for a motivated Marketplace Specialist to join our Brooklyn team and help us succeed across multiple channels. In this hands-on role, you’ll be the key to ensuring our products are launched smoothly, managing marketplace channels, maintaining product accuracy, and optimizing listings. From setting up promotional campaigns to troubleshooting issues, you’ll work closely with cross-functional teams to drive success and help meet our revenue goals.
What You’ll Be Responsible For:
- Onboarding Marketplace Channels and SKU management
- Fill out product templates and manage all product information
- Independently complete all product template information to ensure smooth syncing on new channels
- Develop and implement product rules specific to each channel
- Set up business rules in Mirakl/Rithium for precise product mapping
- Participate in onboarding meetings and create Partner Bios for seamless integration
- Collaborate across teams to develop and execute a QA procedure for all new channel implementations
- Manage SKUs and product data across channels
- Troubleshooting and Maintenance
- Manage product errors across all marketplace channels, handling support communication for timely resolution
- Oversee the bug board, effectively communicating resolution updates with internal teams
- Coordinate with Ecomm Ops and Operations to address operational issues (out of stock, SKU mapping, pre-order, discontinuation)
- Conduct a monthly check of all products to ensure accuracy in content, assortment, pricing, and reviews
- Managing Multichannel Promotions
- Set up promotions on Mirakl, Rithium, and Macy’s marketplaces
- Maintain and update the SKU tracker for promotional activities, coordinating with agencies to keep everyone aligned
- Work with Ecomm Ops to develop and implement a QA process for promotions
- Partner with team members to conduct SKU performance analyses, providing insights to our Merchandising team
What You’ll Bring:
- 2-3 years of relevant experience in a similar role
- E-commerce Platform Proficiency: Expertise with Shopify, Amazon, Channel Advisor/Rithium, or similar platforms
- Project Management & Agile Skills: Proficiency with project management tools and Agile methodologies is essential
- Attention to Detail & Troubleshooting Skills: Demonstrated ability to manage product data accurately and resolve technical issues
- Communication & Collaboration Skills: Strong cross-functional communication skills for effective team collaboration and agency coordination
- Data Management Experience: Skilled in managing product data, SKU tracking, and coordinating updates across platforms
- Jewelry Industry Experience (Preferred): Familiarity with jewelry products and related data management needs is a plus
What You’ll Love About Working With Us:
- Health & Wellness: 100% employer-paid health plan (Medical, Dental, Vision); 10 Sick Days; 6 Wellness Days
- 401K with Employer Matching
- Time Off: Flexible Paid Time Off; Generous Paid Parental Leave
- Brand Perks: Employee discount and a Welcome gift card
- Office Perks: Hybrid in-office policy (2 days per week), Bagel Thursdays, in-office, and offsite events
- Additional Benefits: Commuter benefits, fun and friendly company culture, quarterly team events, and thoughtful gifts
- Equipment Provided: Work laptop and any other necessary equipment
If you’re ready to contribute your expertise to an innovative team and be part of a culture that values growth, we’d love to hear from you! Apply today to join Ana Luisa!
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