This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6766939
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest
service expectations by focusing on guest interaction and recovery.
Advocates of both in-store and digital services and solutions who are
knowledgeable about capabilities and features that drive adoption, usage
and ultimately guest loyalty. Empowered to make shopping quick and easy
for guests at the checklanes, guest services, gift registry, pick-up and
drive up while ensuring exceptional quality.
At Target, we believe in our team members having meaningful
experiences that help them build and develop skills for a career. The
role of a Guest Advocate can provide you with the skills and experience
of:
- Communicating and interact with guests to build an inclusive guest
experience
- Blending problem solving and decision making to positively impact
the guest experience and resolve guest concerns
- Adapting to different guest interactions and situations
- Promoting and engaging around various benefits, offerings and
services
As a Service Advocate, no two days are ever the same, but a typical
day will most likely include the following responsibilities:
- Demonstrate a service culture that prioritizes the guest service
experience by delivering the service standard\
\
- Create a welcoming experience by authentically greeting all
guests
- Observe to quickly understand whether a guest needs assistance
or wants to interact. Follow body language and verbal clues to
tailor your approach
- Engage with guests in a genuine way, which includes asking
questions to better understand their specific needs
- Be knowledgeable about the tools, products, and services
available in the total store, and specific to your area, to
solve issues for the guest and improve their experience
- Thank the guest in a genuine way and let them know were happy
they chose to shop at Target
- Scan and bag all guest items efficiently, accurately and in
compliance with food safety standards and company best practices
- Work efficiently to minimize guest wait time while maintaining guest
service, accuracy, and quality
- Make the guest aware of current and upcoming brand launches, store
activities and events
- Know and speak to the benefits of Target Loyalty programs with every
guest and assist with application or sign-up as needed
- Understand and show guests how to use Wallet and the other features
and offerings within the Target App
- Be familiar with all fulfillment services, and know how to direct
the guest to enroll, activate and use them
- Attempt every return and follow register prompts, partnering with
immediate Leaders as needed to help solve for the guest while
following Targets policies and procedures
- Partnering with Leaders as needed to de-escalating any negative
situations and recover the guest shopping experience while following
Targets policies and procedures
- Deliver easy and accurate service to all Order Pick Up, Drive Up,
and Registry guests
- Maintain a clean, clutter free work area (including gathering
abandoned items, baskets, and hangers)
- Stock supplies during store open hours while being available for the
guest
- Demonstrate a culture of ethical conduct, safety and compliance
- Work in a safe manner at all times to benefit yourself and others;
identify and correct hazards; comply with all safety policies and
best practices
- Support guest services such as order pick up (OPU), Drive-up (DU)
Orders, including Starbucks DU, and DU Returns and maintain a
compliance culture while executing those duties, such as compliance
with federal, state, and local adult beverage laws.
- All other duties based on business needs
