This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6763394

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Hermle USA, Inc.\ Job Description

Job Title: Service Coordinator

Reports To: Service Manager

FLSA Status: Exempt

Summary: Under direction of the Service Manager, the Lead Service Planner/Coordinator\ establishes, manages, reviews and coordinates on-site service schedules for Hermle Field\ Service Engineers and customers. Able to meet deadlines and exercise judgement regarding\ related items.

Duties and Responsibilities include the following.

1. Schedule, direct and coordinate Field Service Engineers for on-site installation,

preventative maintenance and retrofits

2. Effectively recommends technical support to customers via phone and email

3. Provide technical support to the Field Service Engineers

4. Analyze service requests and define Field Service Engineers schedules as well as spare

parts needed for work

5. Troubleshoot issues unitizing SAP

6. Administer on-site training to Field Service Engineers and customers

7. Execute, implement and maintain procedures for the service department

8. Oversee and support the shipping of parts and tracking of parts/service equipment to

and from customer locations

9. Oversee service equipment and tools (ordering, calibration, replacement and quantity),

tracking usage and return

10. Performs other duties and responsibilities as requested

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Qualifications:\ To perform this job successfully, an individual must be able to perform each essential duty\ satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or\ ability required. Reasonable accommodations may be made to enable individuals with\ disabilities to perform the essential functions.

Language Ability:\ Must possess the ability to read, analyze and interpret business and technical documents, flow\ charts, budget information, procedure manuals and so on; the ability to prepare required routine\ reports and correspondence; ability to communicate effectively with others, using skill and\ diplomacy and have the ability to work with all levels of the organization.

Math Ability:\ Must possess the ability to add, subtract, multiply and divide in all units of measure, using whole\ numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to\ draw and interpret bar graphs.

Reasoning Ability:\ Must possess the ability to apply common sense understanding to carry out detailed instructions\ furnished in written, oral or diagram format. Must possess strong knowledge, understanding and\ experience in various problem-solving and participatory management techniques.

Computer Skills:\ To perform this job successfully, an individual should have knowledge of Microsoft Office Suite\ and SAP software.

Education/Experience:\ Bachelors degree or equivalent; or at least 4-6 years related experience in a manufacturing\ environment. Accuracy is essential to this position.

Specialized Training:\ SAP company-specific training

Knowledge, Skills and Other Abilities:\ Time management

Detail oriented

Analytical thinker

Oral communication skills

Written communication skills

Customer service skills

Professionalism

Organizational skills

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Physical Demands:\ The physical demands described here are representative of those that must be met by an\ employee to successfully perform the essential functions of this job. Reasonable\ accommodations may be made to enable individuals with disabilities to perform the essential\ functions.\ \ While performing the duties of this job, the employee is frequently required to sit; talk or hear;\ and use hands to handle, or touch objects or controls. The employee is regularly required to\ stand and walk. On occasion the incum ent may be required to stoop, bend or reach above the\ shoulders. Specific vision abilities required by this job include close vision, distance vision,\ color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must\ occasionally lift and/or move up to 40 pounds.

Work Environment:\ The work environment characteristics described here are representative of those an employee\ encounters while performing the essential functions of this job. Reasonable accommodations\ may be made to enable individuals with disabilities to perform the essential functions.\ \ The noise level in the work environment is usually moderate.

Hermle USA, Inc jobs

Service Coordinator