This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6763394
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Hermle USA, Inc.\
Job Description
Job Title: Service Coordinator
Reports To: Service Manager
FLSA Status: Exempt
Summary: Under direction of the Service Manager, the Lead Service
Planner/Coordinator\
establishes, manages, reviews and coordinates on-site service schedules
for Hermle Field\
Service Engineers and customers. Able to meet deadlines and exercise
judgement regarding\
related items.
Duties and Responsibilities include the following.
1. Schedule, direct and coordinate Field Service Engineers for on-site
installation,
preventative maintenance and retrofits
2. Effectively recommends technical support to customers via phone and
email
3. Provide technical support to the Field Service Engineers
4. Analyze service requests and define Field Service Engineers
schedules as well as spare
parts needed for work
5. Troubleshoot issues unitizing SAP
6. Administer on-site training to Field Service Engineers and customers
7. Execute, implement and maintain procedures for the service
department
8. Oversee and support the shipping of parts and tracking of
parts/service equipment to
and from customer locations
9. Oversee service equipment and tools (ordering, calibration,
replacement and quantity),
tracking usage and return
10. Performs other duties and responsibilities as requested
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Qualifications:\
To perform this job successfully, an individual must be able to perform
each essential duty\
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or\
ability required. Reasonable accommodations may be made to enable
individuals with\
disabilities to perform the essential functions.
Language Ability:\
Must possess the ability to read, analyze and interpret business and
technical documents, flow\
charts, budget information, procedure manuals and so on; the ability to
prepare required routine\
reports and correspondence; ability to communicate effectively with
others, using skill and\
diplomacy and have the ability to work with all levels of the
organization.
Math Ability:\
Must possess the ability to add, subtract, multiply and divide in all
units of measure, using whole\
numbers, common fractions, and decimals. Ability to compute rate, ratio,
and percent, and to\
draw and interpret bar graphs.
Reasoning Ability:\
Must possess the ability to apply common sense understanding to carry
out detailed instructions\
furnished in written, oral or diagram format. Must possess strong
knowledge, understanding and\
experience in various problem-solving and participatory management
techniques.
Computer Skills:\
To perform this job successfully, an individual should have knowledge of
Microsoft Office Suite\
and SAP software.
Education/Experience:\
Bachelors degree or equivalent; or at least 4-6 years related experience
in a manufacturing\
environment. Accuracy is essential to this position.
Specialized Training:\
SAP company-specific training
Knowledge, Skills and Other Abilities:\
Time management
Detail oriented
Analytical thinker
Oral communication skills
Written communication skills
Customer service skills
Professionalism
Organizational skills
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Physical Demands:\
The physical demands described here are representative of those that
must be met by an\
employee to successfully perform the essential functions of this job.
Reasonable\
accommodations may be made to enable individuals with disabilities to
perform the essential\
functions.\
\
While performing the duties of this job, the employee is frequently
required to sit; talk or hear;\
and use hands to handle, or touch objects or controls. The employee is
regularly required to\
stand and walk. On occasion the incum ent may be required to stoop, bend
or reach above the\
shoulders. Specific vision abilities required by this job include close
vision, distance vision,\
color vision, peripheral vision, depth perception, and ability to adjust
focus. The employee must\
occasionally lift and/or move up to 40 pounds.
Work Environment:\
The work environment characteristics described here are representative
of those an employee\
encounters while performing the essential functions of this job.
Reasonable accommodations\
may be made to enable individuals with disabilities to perform the
essential functions.\
\
The noise level in the work environment is usually moderate.
