RainFocus, one of the most innovative software companies, is in search of an exceptional Sr. Salesforce Administrator. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the Role As a team member of the RainFocus Business Operations organization, the Sr. Salesforce Administrator works with stakeholders to define system requirements and customize the platform, enabling users to get the most out of the Salesforce technology. We support a 250-person org with many complex integrations; we use declarative tools wherever possible in our implementation. Essential responsibilities: - Understand all aspects of our Salesforce configuration and technical/functional capabilities, including changes and potential system implications related to ongoing releases - Manage tasks and projects in a fast-paced operations environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution - Perform tasks related to the day-to-day operations, including sharing models, creation and maintenance of custom objects and fields, handling data migration, workflows, validation rules, flows, dynamic lightning pages, and integrations - Partner with Business Analyst and other groups to optimize the end-to-end process, including monitoring, deployment, and production support - Implement monitoring services to identify issues proactively - Work closely with stakeholders and management to document, implement, and optimize system requirements - Actively transfer knowledge throughout the organization, participate in knowledge-sharing projects to develop best practices, conduct technology/applications deep dive sessions, and mentor junior staff and new hires - Evaluate the impact of new technologies proposed by teams throughout the business and review systems before purchase - Review the impact of decommissioning old systems and processes and document these impacts for the business systems team to perform the necessary changes - Serve as the subject matter expert in driving industry best practices for the CRM ecosystem and associated integrated tools - Stay current on Salesforce releases, new features, product roadmaps Required skills and experience: - 3-5 years previous Salesforce application administration, development, or support with a minimum 200-seat environment handling all aspects of CRM and platform maintenance - Salesforce Administrator certification - Deep understanding of Sales Cloud, Service Cloud, and Marketing tech such as Marketo - Knowledge of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices - Experience with Salesforce developer toolkit, including VSC/Code Builder and DevOps tools like Gearset - Expert knowledge of Lightning Experience, Analytics, Lightning App Builder, Flows, and Components - Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Scrum - Experience with database concepts and data modeling capabilities Desired skills: - Salesforce Platform App Builder certification - Experience customizing Experience Cloud and portals - Experience managing Certinia PSA (Financial Force) - Experience working for a SaaS & recurring revenue company is ideal - Active participation in the Salesforce Trailhead community or local user group Personal characteristics: - The best candidates for this position must have strong chemistry and a culture fit within RainFocus. They must be comfortable working remotely in a fast-paced, challenging, and dynamic environment. Additional personal qualities include: - Strong communicator - Team player with a service-oriented attitude and customer focus - Self-motivated / Self-starter - Innovative thinker - Curiosity and willingness to learn new technologies - Close attention to detail - Enthusiastic and high-energy Success measures: - Help RainFocus gain a competitive advantage by implementing and optimizing best-in-class CRM technologies, tools, and processes - Enable scale within RainFocus’ business functions - Take ownership of assigned tasks and see them through to completion - Provide transparency and prioritization of work - On-time delivery of projects - Manage, track, and report on Salesforce activities and results - Ease of collaboration with our various teams and stakeholders - A good steward of company resources Additional Information Location This remote role can be located anywhere in the United States of America. Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
