RainFocus, one of the most innovative software companies, is in search of an exceptional Implementation Consultant. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the Role As a team member of the RainFocus Client Success organization, the Implementation Consultant is critical to driving post-sale client implementations at RainFocus. As a member of a team, the Implementation Consultant is responsible for working alongside Solution Architect to consult on platform configuration best practices, drive requirements, design and configure solutions and educate our clients on the implemented RainFocus toolset. We need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams. Solution Consultants are thought leaders within the Client Success organization and often assume additional responsibilities to mentor, train and build the consulting skill set with their peers. Responsibilities - Technical - Become an expert in RainFocus platform - Train client admins on the RainFocus tools and processes as necessary - Configure the RainFocus platform - Analysis / Business Acumen - Work with clients to identify business requirements and workflows - Facilitate holistic system design and architecture workshops - Identify platform configuration requirements - Identify and mitigate risks to achieve implementation success - Domain / Industry Knowledge - Follow best practices for implementing RainFocus products - Consult with clients on new ideas and best practices - Communication - Document requirements, solution designs and testing plans - Provide regular updates on milestones and tasks to project managers - Provide project managers with level of effort estimates - Communicate issues and risks to project managers and leadership - Leads solution project calls and demos with clients - Organization - Balance priorities across multiple assignments - Thoroughly track tasks and complete all assignments on time - Contribute to implementation tools, processes and templates Qualifications - Software implementation experience (2-7+ years for Solution Consultants; 7+ years for Sr. Solution Consultants). - SaaS solutions delivery through platform configuration, not custom development. - Experience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations. - Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing. - Ability to think strategically to ensure solution supports business goals - Proven track record in delivering innovative and creative solutions - Ability to work independently, problem-solve, improvise - Perform consistently under pressure - Superior communication skills, both written and verbal - Team players only - HTML, CSS, SQL, JSON optional but preferred - Must be able to travel domestically or internationally up to 20% Personal Characteristics - The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include: - Ability to creatively solve complex problems - Friendly and outgoing, but assertive when necessary - Willing to go the extra mile in support of reasonable client requests - Team-player with a service-oriented mindset - Self-motivated, thrives in fast-paced environments - Proactive, relentless learner - Excited by and eager to take on new challenges and opportunities - Strong communicator with ability to be self-guided - Embraces change Success Measures - Fully onboarded and productive within 60 days (45 days for Pr. Consultants) - Client satisfaction - Quality and thoroughness of work (as rated by peers) - Adherence to deliverable dates Additional Information Location/Travel This remote role can be located anywhere in the United States of America. Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings. Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
