The New York City Housing Authority (NYCHA) is the nation’s largest public housing authority, with an operation budget of $3.3 billion and over 11,000 employees who manage and maintain 311 developments that house about 400,000 residents. NYCHA also operates the country’s largest Section 8 program, which provides rental assistance to about 200,000 additional people.
Reporting to the Investigations Manager in the Compliance Inquiry Review and Assessment (CIRA) Unit, the Compliance Investigator will conduct investigations of varying degrees of difficulty, respond to complaints and inquiries from residents, employees, and external stakeholders, assist in research on compliance issues pursuant to mandates from the Federal, State, and Local Authorities and support the agency’s proactive approaches to compliance. Knowledge in public housing, health and/or environmental policy is desirable.
Responsibilities
Under general supervision, with latitude for independent initiative and judgement, conduct confidential investigations through site visits and/or desk research. Responsibilities include, but are not limited, to the following:
- Conduct investigations involving allegations of noncompliant activities, conditions, or practices.
- Prepare comprehensive investigative reports with fact-based determinations, clear conclusions and/or provide recommendations for administrative and/or disciplinary action, as appropriate.
- Maintain detailed records of actions taken and findings.
- Prepare project updates, briefings, presentations, agendas, and reports for internal and external meetings.
- Conduct special and emergency investigations assigned by the Investigations Manager and/or Deputy Director.
- Prioritize and provide a written record of all assignments and projects.
- Perform project management responsibilities; track remediation of identified deficiencies and collaborate with business units.
- Review complaints, identify key stakeholders, interview, and assess witness(es), develop investigation plans.
- Research public housing rules and regulations to draft reports and/or briefings.
- Build a rapport and collaborate with other departments to identify, gather, exchange and document pertinent information.
- Provide support to Case Agents and Senior Analysts and handle special and ad-hoc projects, as needed.
Note: Selected candidate will be assigned at various NYCHA locations throughout the five (5) boroughs.
Additional Information
- NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
- NYCHA residents are encouraged to apply
Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.
Minimum Qualifications
- A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
- High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Preferred Skills
- Extensive research and writing skills with the ability to communicate in different styles and to varied audiences (e.g., memoranda, policies, grants, proposals, protocols, presentations, outreach materials, and social media). - Experience in field investigations knowledge of investigative and interviewing techniques. - Ability to conduct, direct and control interviews and interrogations. - Demonstrate a proactive nature, make sound decisions, and take appropriate action without constant direction. - Experience managing multiple assignments simultaneously in a fast-paced environment. - Experience working collaboratively to develop and execute project plans. - Excellent communication skills with ability to engage and facilitate cooperation among multiple stakeholders. - Familiarity with Siebel, Maximo, Smartsheet and Microsoft Office (Outlook, Word, Excel, PowerPoint, Publisher, Visio) desirable.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
NYCHA has no residency requirements.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
, $60,889.00 – $94,521.00
