Overview
The Customer Service Representative/Front Desk plays a crucial role in providing excellent customer service and front desk support to clients. This remote position requires a dedicated and friendly professional who can efficiently handle inquiries, provide information, and ensure client satisfaction.
Key Responsibilities
- Answer and direct incoming calls and emails
- Provide accurate information to clients
- Assist with client appointments and reservations
- Handle client inquiries and issues
- Process payments and maintain financial records
- Maintain a clean and organized front desk area
- Collaborate with other teams to ensure seamless client experience
- Assist with administrative tasks as needed
- Monitor and manage inventory and supplies
- Follow company protocols for security and confidentiality
Required Qualifications
- High school diploma or equivalent
- Prior experience in customer service or front desk role
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and CRM software
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize workload
- Empathetic and patient when dealing with clients
- Detail-oriented and organized
- Ability to work independently and efficiently in a remote setting
- Flexible and adaptable to changing demands
Skills: communication,multitasking,customer service,time management,adaptability,empathy,computer literacy,administrative,confidentiality,crm software,microsoft,interpersonal skills
