JOB TITLE: Acting Visitor Experience Manager (Maternity Leave Coverage)

TERM DATES: November 2024 – May 2025

WORK LOCATION: Brooklyn with occassional travel to Grand Central Gallery

SALARY: $40.00/hr

HOURS OF WORK: Part Time (22.5 hrs/week), Friday--Sunday 9:00am-5:00pm (occasional evenings)

COMPANY DESCRIPTION:

Founded in 1976, the New York Transit Museum is dedicated to telling and preserving the stories of mass transportation – extraordinary engineering feats, workers who labored in the tunnels over 100 years ago, communities that were drastically transformed, and the ever- evolving technology, design, and ridership of a system that runs 24 hours a day, every day of the year. The New York Transit Museum explores the development of the greater New York metropolitan region through the presentation of exhibitions, tours, educational programs, and workshops dealing with the cultural, social, and technological history of public transportation. Since its inception over 45 years ago, the Museum, housed in an historic 1936 subway station in Downtown Brooklyn, has grown in scope and popularity. The museum also maintains a gallery annex at Grand Central Terminal, an archive, and an off-site 14,000 square foot collections storage facility. As custodian and interpreter of the region's extensive public transportation networks, the Museum strives to share, through its public programs, this rich and vibrant history with local, regional, and international audiences.

POSITION:

The New York Transit Museum seeks an individual to serve as Acting Visitor Experience Manager (Manager) to cover maternity leave.

Reporting to the Senior Manager of Operations, this position is responsible for managing all aspects of visitor experience, from overseeing advance and onsite ticket sales to implementing and enforcing policies and procedures related to visitor management and experience. The Acting Manager oversees the FT Visitor Experience Coordinator and a staff of PT Visitor Experience Facilitators.

As a Manager-on-Duty (MOD), this key holder position is a supervisor across the Museum during weekday and weekend hours, creatively problem-solving to ensure smooth operations across the institution. When acting as MOD this position oversees security, cleaners, all life safety systems, and is empowered to make on the spot decisions.

RESPONSIBILITIES:

Manage Museum admissions and all related discounts and policies, respond to inquiries from the public about visitation and ticketing, and strategize to maintain ideal Museum visitation levels. Responsible for managing the Altru ticketing system, serving as a system administrator. Prepare attendance reporting and leverage to better understand Museum audience and visitation patterns.
Manage a full-time Visitor Experience Coordinator and part-time Visitor Experience Facilitators, including hiring, scheduling, overseeing personnel issues, staff operations, and training and development on all systems and procedures both at the Brooklyn Museum and the Holiday Train Show held at the Grand Central Terminal Gallery Annex
Oversee Visitor Experience and Admissions training materials and resources for part- time staff. Supervise staff, perform employee evaluations, and perform other administrative duties related to the management of this staff as necessary.
Manage staffing, event set up, after hours and off-site programing as needed.
Working closely with the Operations team, liaise with MTA contractors, security personnel, and cleaners, and help troubleshoot any issues that may arise. When serving as MOD, this position is the primary contact/decision maker for any on-site incidents.
Serve on emergency team and be prepared to lead staff in response to any emergencies that arise.
With a core team of colleagues, participate in the development of institutional standards for messaging visitor information (on website and in automated messaging) and responding to visitor issues that arise in person or across all platforms (phone, email, social media). Communicate these policies across Museum departments. Responsible for updating visitor sections of Museum’s website.
Support Education Department in facilitating on-site birthday party experiences.
With Education Department staff, establish goals and objectives for floor engagement strategies executed by Visitor Experience staff that serve multigenerational audiences and support the Museum's mission.
Monitor expenses and handle additional administrative work associated with Visitor Experience.
Conduct visitor studies and evaluation to better understand the needs of the Museum’s visitors and their interests.
Other tasks and assignments as required

Qualifications

· Bachelor’s degree preferred and five or more years of relevant experience or equivalent.

· Previous experience hiring and managing staff.

· Overseeing cash handling strongly preferred.

· Demonstrated administrative, ticketing system management (preferably Altru), and accounting skills, with superior attention to detail.

· Excellent analytical and communication skills

· A general curiosity about transportation, history, cultural space, the New York Transit Museum and support of its mission

· Enthusiasm, flexibility, and ability to work in a team-oriented environment

Additional Information

The New York Transit Museum is fully committed to equal employment opportunity for all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, sexual orientation, age, disability, predisposing genetic characteristic, gender identity and expression, pregnancy, veteran or military status, marital/familial/partnership/caregiver status, status as a victim of domestic violence, stalking and/or sex offenses, or any legally protected basis. The Museum welcomes and encourages qualified candidates from all backgrounds to apply.

This position is employed by the Museum’s non-profit affiliate, Friends of the New York Transit Museum.

No third parties and/or phone calls.

Application Instructions / Public Contact Information

To apply, please submit a cover letter and resume here.

New York Transit Museum jobs

Acting Manager of Visitor Experience (Maternity Leave Coverage)