Job Overview

Upsolve is a prestigious nonprofit organization dedicated to empowering low-income families by facilitating their bankruptcy filings at no cost, utilizing innovative technology. With a proven track record of alleviating over $300 million in debt, Upsolve merges the operational efficiency of tech startups with the impactful mission of leading nonprofits.

Key Responsibilities

Responsibilities

As a Paralegal at Upsolve, you will play a critical role in delivering exceptional service to our users. Your responsibilities will include:

Assisting users via email and text with inquiries regarding bankruptcy and our services.
Supporting users in updating their forms and navigating any complexities in their cases.
Ensuring users are informed of vital deadlines.
Providing weekly feedback to our engineering team to enhance our product based on user experiences.

Required Skills

To excel in this role, candidates should possess:

Strong writing and problem-solving skills, with the ability to simplify complex topics for general audiences.
Exceptional empathy, organizational skills, and a strong commitment to outstanding customer service.

Qualifications

Ideal candidates will have:

A demonstrated history of assisting low-income communities or a personal connection to our mission.
Experience in a paralegal or customer success capacity is preferred but not mandatory.
A top-tier work ethic and commitment to providing unparalleled service in a nonprofit context.

Career Growth Opportunities

Upsolve values professional development and offers comprehensive training to equip you with the necessary skills. This position presents a unique opportunity to gain in-depth knowledge of nonprofit operations and to influence our services directly.

Company Culture and Values

At Upsolve, we foster a collaborative and innovative environment focused on transforming the landscape of legal assistance for low-income families. We emphasize high standards of service, empathy, and a strong dedication to social justice.

Networking and Professional Opportunities

Joining Upsolve will not only allow you to make a substantial impact but also connect you with a network of passionate professionals in the nonprofit and tech sectors, enhancing your career trajectory.

How to Apply

If you are eager to contribute to our mission and help us revolutionize legal assistance for low-income families, we invite you to reach out. Please send your resume and a brief explanation of your suitability for this role to joinus@upsolve.org.

Employment Type: Full-Time

Upsolve jobs

Full-Time Paralegal - New York City or Remote