Job Title: US Director of Operations

Location USA (Flexible with travel training will take place in the UK)

Reports to: Jonathan Recanati CEO and Founder

We are seeking an ambitious and dynamic Operations Director, USA to lead the exciting launch of Farmer J, one of the UK’s most beloved fast-casual dining brands, starting with New York. This is a rare opportunity for a driven individual to spearhead our expansion into the U.S. market. The successful candidate would be a visionary leader, with a passion for hospitality, who fully understands the success drivers of a fast casual business, with an entrepreneurial spirit.

Key Responsibilities

1. Operational Leadership

Set up and lead operational processes across all Farmer J locations in the US.
Ensure operational consistency and efficiency, adhering to brand standards for food quality, customer experience, and sustainability.
Expert in the ergonomics of kitchens with fresh food production.

2. Team Building & Leadership

Recruit, train, and manage high-performing teams in the US.
Work closely with the leadership team in the UK to ensure operational alignment across both regions.
Foster a collaborative, results-driven culture within the team in line with Farmer J’s core values.
Set performance goals and conduct regular reviews to ensure team accountability.

3. Regulatory Compliance

Ensure that all US operations comply with local food safety, labour laws, and industry regulations.
Manage health & safety protocols and compliance standards for all US locations.

4. Financial Management

Expert in delivering KPIs, profitability and operational efficiency through effective budgeting, forecasting, and cost control.
Monitor and analyse performance metrics (e.g., revenue, labour costs, food costs) to improve financial outcomes.
Partner with the finance team to forecast operational expenses and identify cost-saving opportunities.

5. Customer Experience & Feedback

Build and maintain a strong focus on customer service excellence in the US.
Implement feedback loops and continuous improvement mechanisms based on customer reviews and operational data.

6. Growth & Scalability

Identify and act on opportunities for growth, including new locations, partnerships, and market segments.
Develop scalable processes to enable Farmer J to grow efficiently in the US market - Identify areas of operational inefficiency and design solutions to improve processes.
Implement technology solutions and automation to support growth and scalability.
Manage and optimize resources to enhance operational capacity and performance.
Collaborate with the executive team to set and align operational objectives with overall business goals and reduce bottlenecks.
Provide insights and recommendations to drive company growth and expansion.
Develop and implement contingency plans to mitigate operational risks and challenges.

7. Stakeholder Management:

Build strong relationships with internal and external stakeholders, including vendors, suppliers, and key clients.
Serve as a liaison between departments to ensure effective communication and collaboration.
Represent operations in executive meetings, providing insights and updates on key initiatives.

Key Qualifications & Experience

Proven Leadership. experience in a senior operations role within the fast casual or food service industry multi-location operations, with at least 8 years’ experience.

Bachelor’s degree in business or a related field. MBA preferred.

Market Expansion. Demonstrated experience in leading a brand expansion, into the US market.

Financial Acumen. Strong understanding of budgeting, cost control, and financial management in a high-growth, multi-unit business.

Regulatory Knowledge with US health, safety, and labour regulations in the food service industry.

Exemplary leadership skills with a history of building, managing and inspiring happy high-performance teams across different locations and cultures.

Exceptional problem solver. Ability to think strategically and solve complex operational challenges in a fast-paced environment.

Proficient in data analysis and operational metrics, with a focus on driving efficiencies.

Experience with operational technology tools.

Strong communication and interpersonal skills, with the ability to work cross-functionally.

To ensure we communicate well across the Atlantic, you will display, clarity, precision, and prioritise listening over talking.

Transparency and Honesty is value you hold dear to ensure collaboration and trust guides Farmer Js to its new destination.

Compensation and Benefits

Salary $140 to $160 based on experience.
Performance-based bonus structure.
Comprehensive health, dental, and vision insurance.
Opportunities for professional development and growth.

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