Description
The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.
ESSENTIAL FUNCTIONS:
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Liaise with client/family of potential admissions to address any questions, concerns, etc.
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Coordinate facility tours with clients and families who are potential admissions.
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Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
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Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
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Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
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Orients client to the facility/milieu.
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Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
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Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
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May discuss client’s financial responsibility and take payment as applicable.
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Provides exceptional customer service in line with Acadia Healthcare standards.
Benefits Include: (depending on the number of worked)
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
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High-school diploma, GED, or equivalent.
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1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
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Must have excellent communication and customer service skills, and an ability to use required computer programs.
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Must be licensed to drive and have a clear driving record.
Compensation for roles at Montecatini varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, Montecatini provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below.Role Location: California
Calculated Hourly Range for role.California: $23-25 per hour
Qualifications
Behaviors
Required
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Dedicated: Devoted to a task or purpose with loyalty or integrity
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Team Player: Works well as a member of a group
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)