DESCRIPTION
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Answers inbound telephone calls and assist with scheduling and other needs based on the call type.
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Participates in clinic and market education, training, and meetings as need and/or required.
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Communicate with outside physician offices when needed to clarify referral issues.
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Communicate with clinical staff promote team awareness.
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Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
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Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
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Works independently.
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Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
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Retain and utilize knowledge of insurance policies and procedures.
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Performs other related duties as assigned.
REQUIREMENTS
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High School Diploma/GED or equivalent experience
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1+ years of Health Care related experience
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Knowledge of medical terminology
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Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook
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Effective verbal and written communication skills
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Strong customer service skills
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Detailed oriented with organizational and time management skills
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Ability to perform in a highly stressful situation
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Ability to multitask
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Ability to establish effective working relationships with patients, physicians, and other medical support staff
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Ability to navigate through multiple software application
Company: Orthopedic Associates of Flower Mound
Job Type: Full-time
Address: 5000 Long Prairie Rd, Flower Mound, TX, 75028
