We have an outstanding career opportunity for anIT Specialistto join a leading Company located in theHuntsville, AL surrounding area.
The IT Specialist I is a junior member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.
Job Responsibilities:
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Customer Service: Providing positive user experience by being patient, empathetic, and helpful.
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Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance.
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Troubleshooting Technical Issues: Diagnosing and resolving basic technical problems, such as software glitches, connectivity issues, and hardware malfunctions.
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User Account Management: Managing user accounts, including creating accounts, assigning permissions, and resetting passwords.
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Software Installation and Configuration: Assisting with installing and setting up software applications.
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Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary.
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Providing Step-by-Step Guidance: Clear instructions are offered to help users resolve their issues independently.
Basic Hiring Criteria:
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Minimum high school diploma or equivalent.
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Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.).
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Proven interest in and enthusiasm for technology; willingness to learn and grow in the field.
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Strong problem-solving skills and attention to detail.
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Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users
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Ability to work both independently and collaboratively within a team environment.
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Familiarity with Windows and/or macOS operating systems ; knowledge of Microsoft 365 products and services is a plus.
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Basic understanding of networking concepts and protocols.
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Solid grasp of systematic troubleshooting.
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Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
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The California Fair Chance Act
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Los Angeles City Fair Chance Ordinance
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Los Angeles County Fair Chance Ordinance for Employers
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San Francisco Fair Chance Ordinance
