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Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
JOB RESPONSIBILITIES
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Prepares death certificates, prayer cards and related documents
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Completes required permits and or certificates
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Prepares and processes Veteran’s Paperwork
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Prepares marker monument placement paperwork
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Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
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Prepares and distributes daily schedules, reports, and documents
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Receives and processes payments and contracts
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Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
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Orders office supplies
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Oversees the processing of installation orders to grounds and maintenance departments
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Processes accounts payable transactions
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Assists with the preparation of obituaries
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Assists Location Management, Sales, Family Service Counselors and payroll as needed
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Acts as backup to Receptionist
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Greets family members and friends
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Communicates client family’s needs promptly and accurately to the appropriate staff member
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Conveys a sense of concern and empathy with client family members at all times
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Responds to customer inquiries via telephone, internet and in person
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Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
MINIMUM REQUIREMENTS
Education
- High School or equivalent
Experience
Knowledge, Skills & Abilities
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Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
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MS Office Suite experience preferred
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Basic mathematics skills required
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Good verbal and written communication skills
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Strong organizational skills and detail oriented
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High level of compassion and integrity
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Ability to maintain confidentiality
Postal Code: 76034
Category (Portal Searching): Administration and Clerical
Job Location: US-TX - Colleyville
Job Profile ID: F00216
Time Type: Full time
Location Name: Bluebonnet Hills Memorial Park