The future of energy is digitized, decarbonized and localized. At SmartestEnergy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.
Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. As well as our office in the US, we have three offices in the UK and another in Australia. Further expansion is planned for 2024 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.
Flexibility is vital to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, remotely or a mix of remote/office. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
When you join our Team, you will have the opportunity to contribute and make an impact every single day.
Overview
Reporting to Head of Sales and Strategic Partnerships, the principal role of the Sales Lead is to develop the success of Channel Partner Managers (CPM) across sales opportunities by cultivating relationships with brokers and customers. The person in this position will develop expertise around all aspects of the customer and broker end-to-end journey and be the voice of the customer/broker within SmartestEnergy. This person will also lead the CPM team for external engagement to meet the sales goals set forth by the organization. Creating ideas for SEUS market growth and internal plan implementation to meet that growth.
The Sales Lead will be one of the primary users of SmartestEnergy’s Salesforce CRM and will be involved in the configuration of the system. In addition, working closely across departments to enhance sales success.
This position will be responsible for working closely with each departmental Leads, customer service, operations, enrolments, billing, and IT with the goals of, i.) maximizing sales and ii.) high customer and broker satisfaction.
In this role, you will be involved with the following:
Sales
- Develop and implement a strong customer focus within SmartestEnergy
- Develop strong relationships with multiple brokers.
- Collaborate with customers and brokers to originate new business
- Initiate and support new products for customers and brokers
- Support sales support and customer service where needed
- Attend market specific conferences
- Strategize staffing growth with sales initiatives
- Train and develop new sales talent and provide goals and feedback to meet company objectives
- Perform Market research to help facilitate what states/utilities SEUS should look to expand
- Continuous Improvement: Drive a culture of continuous improvement within Sales Team. Actively seek feedback from team members, identify opportunities of innovation, and implement best practices to elevate the overall customer and broker experience.
- Embody Corporate Culture: One Team, One Future; Innovate to Accelerate, Think Customer,
- Maximize sales
Problem Solving
- Work with other SmartestEnergy departments and systems to solve problems for customers and brokers
- Initiate and support process improvements that will make the broker and customer journeys simpler
Salesforce
- Support the implementation of Salesforce and develop expertise on its use
- Seek ways to use Salesforce to improve the customer and broker journey
- Train new members of sales team on Sales Force functionality
The post holder is expected to plan, structure, and prioritize their day-to-day work in order to meet their objectives, the requirements of their manager and the needs of the project or activity. This may include coordination of other internal or external resources at an activity level.
Complex and structural decisions which affect the long-term operation of the business should be cleared with the line manager or relevant functional Vice President.
To be successful in this role, you are likely to have the following skills/experience:
- Seasoned selling skills including consultative selling skills to understand customer needs
- Experiences with Microsoft office suite at an intermediate level
- High level of written and verbal communication skills
- Ability to manage priorities and confident in communicating roadblocks to stakeholders
- History of strong leadership
- Extensive industry contacts
- Ability to lead and promote positive change throughout the business
- Bachelor’s Degree preferred
- 6+ Years of industry experience
- Energetic, driven and committed to success while working under tight time constraints and pressure
- Strong stakeholder management skills and ability to work collaboratively within teams
- High emotional resilience and good interpersonal and relationship building skills
Diversity
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history). EOE.
We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.
We are committed to the full inclusion of all qualified individuals. As such, if a reasonable accommodation is needed to participate in the job application or interview process, please reach out to the HR & People Team via email us-hrssc@smartestenergy.com so we can discuss with you further.
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