Provide assistance and directional information to the campus community as needed. Periodically tours buildings and grounds, examining doors, windows and gates to determine whether they are secured, as appropriate. Communicate all access concerns to ensure the appropriate documentation, department response, and/or repair. Maintain department records to indicate completed tasks at occurrence or specific intervals. Maintain other relevant records in individual memo books and department records and logs to support operations. Respond to any disruptive or suspicious behavior, utilizing clear communication, and collaboration with department and campus resources to observe, identify, and mitigate conditions, as appropriate. Respond to fire alarm activations as initial response to explore the source of alarm and/or sounds fire signal to alert fire department and College personnel or visitors in the event of fire. Extinguishes fire, using fire extinguisher, as appropriate. Reports any unusual conditions or malfunctioning in heating, plumbing, electrical or other parts of the buildings' mechanical systems. Engage with members of the campus community and visitors to the campus. Respond to calls for assistance, including potential violations of campus policy, risks or hazardous conditions. Support response to health emergencies, may render First Aid, as appropriate. Checks campus exterior and campus lighting, reporting observed concerns. May escort and admit personnel to campus buildings. May be assigned special guard duties in specific locations or buildings such as library and residence halls. May be in constant contact with the Community Safety (security) office, fire safety and other department staff through radio communication or in person. Makes written reports of incident response, following department protocol. May work day, evening or night shift. Must perform related duties as assigned. Verbal communication skills, comfort with and understanding of interacting within a diverse community. Open to ongoing learning. Computer literacy, such as the use of Microsoft office, google platform computer tools. Comfort navigating technology such as documentation, video, or other information tracking tools. Ability to communicate with a calm demeanor, utilize de-escalation techniques, and offer clear instruction under pressure or in crisis situations. Ability to prioritize multiple requests, follow protocol, working independently and as part of a team, and in collaboration with campus partners. Ability to stand and walk for extended periods of time, ability to climb stairs. High School diploma or GED, plus 2 or more years work experience Ability to communicate effectively; to comprehend, write, and speak English fluently Ability to maintain composure in an emergency situation Ability to maintain professional and technical competency Possess valid New York State Security Guard License. Possess Fire Guard Certificate of Fitness (F01, F03, and/or F04), or ability to complete testing in the first 90 days of employment (obtaining Certificate of Fitness within the first year). Must possess valid state issued Driver's License. Exception to this requirement can only be made with written approval of the Associate Vice President for CARES. Two (2) or more years of previous experience as a security guard or a first responder Experience with radio communication, video surveillance technology, such as Lenel systems, and building fire alarm panels. Experience in safety and security in an educational setting.
