JOB TITLE: Membership Development Specialist
REPORTING TO: Senior Manager, Membership Services
DEPARTMENT: Ticketing
LOCATION: New York, NY / Hybrid (3 days in office)
POSITION OVERVIEW:
The Membership Development Specialist is responsible for generating maximum revenue through the sales and retention of full season, partial season, and group ticket plans. This person will establish relationships with local companies, individuals and groups within the community and provide superior levels of service with prospective clients and developed accounts.
WHAT YOU'LL DO:
· Generate new and renewal business revenue through full season, partial season, and group tickets.
· Build relationships with current Members through proactive communication including phone calls, face-to-face meetings, seat visits, touchpoints, emails, events, and game day interactions.
· Prospect and close new sales leads for the organization through an outbound sales effort including cold-calling, relationship selling and in-person presentations.
· Maintain a detailed customer database of all clients and prospects in the teams CRM. This includes, but is not limited to: call sheets, referral follow-up, existing client programs, new solicitation and other programs as developed.
· Assist season ticket holders through the seat selections process and communicate how to properly manage their account through online options.
· Provide a dedicated effort to renewal campaign.
· Make a required minimum of 50 outbound calls per day to a mix of current City Members and new business prospects.
· Establish presence at all New York City FC home games and local events for the purpose of developing new prospects, servicing existing customer base, and generating referrals.
· Attend out of office meetings (corporate meetings, networking events, youth soccer meetings, etc.)
· Develop and constantly grow a database comprised of major corporations, medium and smaller-sized businesses, and individual prospects through various professional prospecting and networking efforts throughout the community.
· Meet or exceed sales goals assigned by the Senior Manager, Membership Services.
· Other duties as determined by the Senior Director, Memberships & Hospitality or Director, Membership & Group Sales.
WHO YOU ARE:
· Bachelor’s degree in Business or related field.
· Minimum of 2-5 years sales experience. Experience in the sports industry is a plus.
· Track record of sales success
· Soccer knowledge is preferred, but not required.
· Competitive and dedicated attitude, with excellent verbal and written communications skills.
· Motivated self-starter with entrepreneurial drive.
· Experience in the New York marketplace preferred.
· Excellent time management, organization, and customer service skills.
· High comfort level making cold calls.
· Excellent knowledge of PC systems including Word, Excel, and database-related platforms.
· Creativity and excellent interpersonal skills required.
· Working knowledge of generally accepted standards of customer service and problem resolution.
· Ability to work flexible hours, including evenings, weekends, and holidays, as necessary.
ADDITIONAL REQUIREMENTS:
· Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC
· Must be able to work games scheduled which may be at night and on weekends and holidays
COMPENSATION:
This non-exempt overtime eligible position has an estimated annual base salary range of $45,000 to $47,500. Final compensation offer amounts are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications and software expertise. We welcome direct conversations with each candidate about compensation in all of our initial calls.
WHAT WE OFFER:
· Excellent health, dental & vision insurance, with options to fit you and your family’s needs
· Comprehensive and competitive benefit programs, including maternal & paternal leave
· Ancillary benefits: Commuter, gym membership, and Citi Bike discounts
· Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in-office and virtual programs
· Four complementary tickets to every NYCFC home match
· Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
· A dynamic, ambitious, and fun work environment
NEW YORK CITY FOOTBALL CLUB OVERVIEW:
At New York City Football Club (NYCFC), we are on a mission to build this City into one of the soccer capitals of the world. The Club was announced as Major League Soccer’s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs for the last seven consecutive seasons, winning the MLS Cup in 2021. Games are broadcast through MLS Season Pass, the unprecedented subscription service from Apple and Major League Soccer that will have every match of the MLS regular season, Audi MLS Cup Playoffs and Leagues Cup all in one place and with no blackouts. NYCFC’s combined 3.3 million social media following across Facebook, Instagram, TikTok and Twitter is the second-highest among MLS clubs. For more information, please visit: https://www.nycfc.com/.
New York City FC is also one of 13 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Sichuan Jiuniu FC, Mumbai City FC, Lommel SK and Espérance Sportive Troyes AC among its sister clubs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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