Home-Based Hotel Reservationist (Entry Level)

Serene Wellness Retreats • Salaried • Remote (New York, NY, US) • 1d ago

Job Title: Home-Based Hotel Reservationist (Entry Level)

Company:Serene Wellness Retreats

Location: Remote

Key Responsibilities:

Greeting and Welcoming:Welcome clients, visitors, and guests with a warm and friendly demeanor, providing assistance and guidance as needed
Answering Inquiries:Respond to phone calls, emails, and in-person inquiries promptly and professionally, providing accurate information about our services and offerings
Appointment Scheduling:Schedule appointments, meetings, and consultations for clients and team members, coordinating calendars and ensuring optimal timing
Check-In and Check-Out:Check in clients for appointments and meetings, ensuring all necessary paperwork and documentation are completed accurately. Assist with check-out procedures as needed
Administrative Support:Provide administrative assistance to various departments, including filing, data entry, and document preparation
Office Management:Maintain a clean, organized, and welcoming reception area, ensuring supplies are stocked and equipment is functioning properly
Client Communication:Serve as a primary point of contact for client inquiries and concerns, liaising with internal teams to ensure timely resolution
Security and Access Control:Monitor access to the premises, ensuring the security and safety of our staff and visitors
Mail and Package Handling:Receive and distribute mail and packages, ensuring they reach the appropriate recipients in a timely manner
Ad Hoc Tasks:Assist with special projects and tasks as assigned by management, demonstrating flexibility and adaptability to meet evolving business needs

Qualifications:

Previous experience in a customer service or receptionist role, preferably in the travel or hospitality industry
Excellent communication and interpersonal skills, with a professional and courteous demeanor
Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively
Proficiency in Microsoft Office Suite and other relevant software applications
Ability to remain calm and composed in fast-paced and high-pressure situations
A positive attitude and a genuine passion for providing exceptional service to clients and visitors

Benefits:

Competitive pay and benefits package
Opportunities for professional growth and development within a dynamic and growing company
Access to exclusive travel perks and discounts
A supportive and inclusive work environment with a focus on work-life balance