About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.
Who are you?
You have a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.
Position Summary
Hosts are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point of contact throughout the guest experience and is responsible for greeting guests while entering and departing the location, handling inquiries and reservations, and supporting in other areas of the operation as needed.
Minimum Qualifications
1+ years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
Strong work ethic, team player, and exceptional guest service skills
Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
Aptitude to resolve problems
Ability to execute professional guest service experience
Ability to handle all guests with composure and hospitality
Polished presentation
Ability to work both independently and in a team environment
Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
Ability to work a flexible schedule including days, nights, weekends, and holidays
Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 25 pounds
Overview of Responsibilities
Provide positive guest experience including greeting, conversing with, and thanking departing guests
Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
Accommodate guest requests while seeking management approval when appropriate
Manage all call-ins and walk -in inquiries, directing to appropriate departmental contacts or taking
messages and communicating to such departments as necessary
Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries.
Maintain all reservations/seating through designated system
Provide guests with accurate wait time estimates during busy periods
Perform necessary opening/closing tasks
Rotate seating between different stations to ensure even workloads for waitstaff
Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
Maintain menu knowledge, including ingredients, preparation methods, and allergen
information and communicate this information tableside to guests
Maintain organized, clean, and safe work areas at all times
Attend trainings, tastings, meetings, as needed
Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
Perform all other reasonably assigned duties.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.
