• Supporting customers through an email ticketing system and phone calls
• Resolving customers' complaints and queries
• Providing detailed information to customers about the products and services
• Maintaining records of each phone Call/Email in the respective tools like Salesforce/Freshcaller for future reference
• Offering exceptional customer service and satisfaction
• Following up with customers for any further information
• Taking feedback from the customers
• Responsible for helping to maintain the FAQ list, used internally and externally
• Maintaining a healthy relationship with the clients
• Adhering to the company’s rules and regulations
• Minimum 1 year of experience in a customer service or support role within the IT sector
• Experience with customer-facing direct calls, a plus if experience interacting with Outpatients or elderly people
• Familiar with CRM tools (Salesforce)
• Excellent interpersonal skills: You are patient and empathetic
• Very good level of English in speaking and writing
• Flexibility: The position requires evening and night shift hours
