Job Summary: The Manager, People Generalist, Retail, is both a strategic and hands-on role that provides full cycle Human Resources support to our multi-location domestic and international retail organization. The role is critical in executing our people initiatives to cultivate an innovative, high-performing, and inclusive culture as well as providing great internal customer support. You will have a pivotal role in shaping the experience and careers for employees in stores across the U.S. as well as internationally. As a key Business Partner, this role will drive HR excellence and process improvement to ensure standards are aligned and being executed.
Responsibilities:
- Lead retail employee relations, ensuring excellent climate and morale. Proactively assess retail team's morale and engagement and partner with retail leadership to create a strategy to address gaps, executing that plan flawlessly.
- Investigate claims, complaints and concerns raised by associates, ensuring timely response, quick resolution and following up as necessary to mitigate reoccurrence.
- Coach retail management teams on employee-related best practices to foster positive team environments.
- Support interview process for retail talent at store, facilitate HR piece of on-boarding and conduct exit interviews.
- Ensure excellent HR operations associated with generalist responsibilities (leave management, compensation practices, talent acquisition, benefits, HR systems, etc.)
- Liaison between the Leadership and our employees for compensation, benefits, development, and employee relations. Additionally, you are the key to communicating change.
- Serve as a confidential resource to the business unit employees and managers whether it be handling and escalating any employee relations issue in partnership with the People team and in-house/outside counsel.
- Confidently manage formal investigation process and effectively communicate the status of escalations to Chief People Officer.
- Well-versed in federal and state employment law and fluent in leave policies and administration for our employees and liaising with our compensation department. Must be able to understand overarching laws and help our employees understand their role in ensuring legal and internal policy compliant leaves.
- Strategize with business leaders and make recommendations to maximize our team's performance whether it's developing and defining opportunities, engagement, and talent development and succession planning.
- Create and maintain strong and trusting relationships across the organization; partner cross-functionally with the Retail management and leadership team, internal People team to ensure that the team can grow, scale, and exceed business objectives.
Requirements: (skills, qualifications, education, etc)
- Bachelor's degree required. PHR/SPHR preferred
- 5+ years of progressive experience in a Human Resources Manager role supporting a blended exempt/non-exempt workforce of 200+ employees in a retail environment
- Extensive knowledge and understanding of employment labor laws, regulations, and principles
- Effective communication and problem-solving skills
- Demonstrates empathy and experience driving inclusion work
- Innovative thinker and continuous learner, is positive with a growth mindset, drives change with a "can do" attitude, is results-minded and action-oriented
- Good judgment with the ability to make timely and sound decisions
Rules we live by | Rules you live by
- Be a Good Human - Be original, be authentic. Stand for diversity, equitability & inclusivity.
- Have No Fear - Innovate, solve problems
- Own Every Decision - Work together, get results
- Quality Matters – Not only with product but we see it in our people
- Make Shit Happen - Be disciplined, be competitive
Benefits - Paid Time Off
- Clothing Allowance
- Generous Employee Discount
- Paid Parental Leave
- Membership to Calm and access to other wellness benefits
- Medical, dental, vision and ancillary benefits
- 401k
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Annual Salary Pay Range: $100,000 USD - $120,000 USD
