Title: Customer Service Specialist
Brand: Karl Lagerfeld Sportswear
Location: New York City (in office 5 days)
We have an immediate opening for an energetic, passionate & experienced Professional to join our Karl Lagerfeld Sportswear team as a Customer Support Specialist.
Job Qualifications: • Associate's Degree required; Bachelor's Degree preferred. • Minimum 5+ years of experience in a customer service role. • Strong verbal and written communication skills. • Ability to prioritize and manage escalated issues and follow to completion. • Positive attitude and ability to work as part of a team. • Passion for Customer Care.
Responsibilities:
- Key customer sales orders post market
- Manage shipping and customer confirmations.
- Monitor shipping, communicate with accounts and internal parties of changes needed to orders
- Assist in customer communications, escalations, and response times.
- Act as a liaison with our fulfillment centers and stores in tracking and monitoring shipments.
- Manage the refund process on exception transactions across departments.
- Assist with managing delayed or undeliverable customer shipments.
- Assist with maintaining updated policies and procedures for the Sales Team
About G-III Apparel Group, Ltd. | www.g-iii.comG-III excels at bringing excitement and confidence to customers through the fashion we create. We are global experts in design, sourcing, manufacturing, distribution and marketing, which enables us to fuel the growth of a substantial portfolio of brands. With more than 30 licensed and owned brands, including some of the most sought-after names in global fashion, our success is driven by our team’s entrepreneurial spirit and our deep relationships across the industry.
G-III’s owned brands include DKNY, Karl Lagerfeld Paris, Donna Karan, Vilebrequin, Sonia Rykiel, G.H. Bass, Bass Outdoor, Andrew Marc, Eliza J., GIII Sports and more. G-III has fashion licenses under the Calvin Klein, Tommy Hilfiger, Cole Haan, Dockers, Guess?, Kenneth Cole, Levi’s, Vince Camuto, Margaritaville and more. G-III also operates retail stores for the DKNY, Karl Lagerfeld Paris and Donna Karan brands.
The pay range for this position is: $55,000 per year (Annualized salary is based on a 40 hour work week) - $68,000 per year (Annualized salary is based on a 40 hour work week)
Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.
