✨ About us ✨
Photoroom was launched in 2020 after being accepted into Y Combinator and has become the world's most popular AI photo editor over the past four years. Our mission is clear: to create the best visuals for your commerce.
Photoroom puts the power of great images into more people's hands through our powerful and innovative features, from our best-in-the-world background remover to our generative AI model and tools: AI Images, AI Backgrounds and Shadows, AI Expand, and many more.
Processing over 5 billion images a year and downloaded over 200 million times, Photoroom is now the world's #1 AI photo-editing app, available across mobile, web, and via an API in over 180 countries.
We are at an exciting stage of our journey. Having successfully raised our Series B, we are looking to scale to $150M ARR in 2025.
Photoroom is a profitable, remote-friendly company headquartered in Paris with a global team of over 80 world-class deep learning, product, and marketing experts with backgrounds at the world's best companies. We are a diverse team of entrepreneurs building for entrepreneurs.
TL;DR
🤓 We are looking for a Technical Customer Success Manager with a strategic mindset and a proactive approach.
Over the past year, we’ve been expanding and taking on more, and larger customers. We’re looking to grow our post-sales team to partner closely with our customers and not only help them onboard onto Photoroom, but also think long term about the growth strategy of each account.
As our first CSM, you will work closely with our largest customers to guide them from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for expansion.
The majority of our Enterprise customers today use our API. This role requires a blend of technical expertise and customer-facing skills.
💰 55-75k OTE + Stock-Options/BSPCE
🇪🇺 We are flexible: you can work from anywhere in Europe, come once a month to Paris (fully reimbursed), or visit the office more often.
✈️ We offer substantial support for relocation (up to 10k€), including finding an apartment in Paris and supporting you with the visa procedure.
🛂 We currently sponsor visas for individuals relocating to France or already based here. We are unable to sponsor visas for remote positions outside of France at this time.
💻 Technology - new MacBook Pro, monitor, keyboard, etc.
🏖️ Socials - Quarterly company retreats, weekly Happy Hour & Game Time
🇬🇧 Photoroom is an international team, and we work in English. We offer language lessons for those who need them (English & French).
✨ About the role ✨• You will be responsible for the end-to-end experience of our Enterprise customers.
• You will work with Enterprise accounts from when they first become a customer, leading their onboarding through to identifying new use cases and use of Photoroom.
• You will monitor product usage and adoption within customer accounts, proactively addressing issues to ensure ongoing satisfaction and success.
• You will create and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to Photoroom.
• You will lead strategic initiatives, including customized onboarding programs and adoption strategies, to align with Enterprise customer goals.
• You will partner closely with Sales, Product, Engineering, and ML to create a strong feedback loop and shape the future of Photoroom Enterprise.
• You will collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.
• You will also own customer support for API-related inquiries received via Intercom, email, and other channels.
✨ About you ✨• You have a proven capacity to develop relationships and optimize enterprise customer accounts within SaaS settings.
• You enjoy working in early-stage startups. Although Photoroom overall is a rocket ship, the B2B side is only 1 year old.
• You understand what’s important to create quality visuals (personally or professionally) and have a passion for GenAI.
• You are familiar with technical frontend and backend development concepts in order to consult with and educate customers on our platform and in particular our API.
• You have the ability to identify and address technical concerns and provide solutions during interactions with customers since you’ll be working closely with their engineers and technical personas.
• Experience with adjacent technologies like DAMs, PIMs, etc. are a plus.
• You are extremely organized — you're able to balance many moving pieces across the various customers in your portfolio.
• You are a self starter.
• You prioritize customer experience with a focus on customer happiness and retention.
• You are an efficient and very clear communicator.
• You are enthusiastic about AI and joining a fast growing GenAI startup to build things from the ground up.
• You are fluent in English. Another language is a plus.
✨ Hiring Process ✨• Screening call with the Talent Manager
• Technical interview with the Hiring Manager
• Home technical assignment, followed by a review with the team (can be compensated and under 3h)
• Culture fit interview and meet the team!
• Reference check & Offer
Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.
🌈 Diversity, Equity, Inclusion and Belonging
We are committed to enabling everyone to feel included and valued at the workplace. We believe both the company and its culture are strongest when composed of diverse experiences and backgrounds.
That's why:
-
We have flexible working hours
-
We trust people to work remotely
-
We extended the length of the parental leave
All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.
