The CSC ServiceWorks Story
CSC ServiceWorks is a dynamic, global leader in laundry solutions and air vending services. We have over 3,000 team members who are driven by one goal — being best-in-class. Our mission is to provide our team members with career growth, financial benefits, job security, purpose, and the opportunity to help strengthen the communities where we live, work and play. When you join us, you can grow your career while being part of something greater — helping transform our company into the CSC ServiceWorks of the future, insuring that everyone has access to reliable and exceptional laundry solutions and air vending services for everyday living and those special moments in life where results matter.
Overview
Primary responsibility for providing existing client support, managing assigned Book of Business accounts virtually, building customer relationships, providing data-driven recommendations to improve client business performance, supporting customer retention, and improving internal rate of return. Additional responsibilities include supporting Customer Success management through escalation management, coaching and ongoing training and development.
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Support current duties of existing team to include existing clients and internal client facing teams
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Participate in proposal preparation, contract negotiation and administration as required
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Utilize case management system to drive efficiency within Customer Support and other client facing CSC teams
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Buildout and implementation of various success programs to include administration, customer success and commission inquiry
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Serve as a product and company ambassador to CSC clients
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Provide insight and relay the voice of the customer to internal teams and stakeholders, including Sales, Marketing, Operations, and Digital
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Partner with account management leaders to identify business needs and propose solutions in line with the needs of our customers.
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Maintain knowledge and understanding of features of service, operating systems, and business processes.
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Assist with escalation calls
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Participate in recruiting activities
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Provide leadership support for new hire and recurrent training
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Assist in ensuring maximum sensitivity, proper routing and responsiveness to customer requirements
Benefits & Perks
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Work Life Balance!
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75% Employer Paid Medical, Dental, and Vision insurance
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Year-round Work & Paid Training
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Company Paid Life insurance
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401k with Company Match
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Paid Vacation, Personal Time Off and Holiday Pay
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Flexible Spending & Health Savings Account
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Paid employee Referral program
What we’re looking for
Required Education & Experience:
• High School Diploma or equivalent and 1-3 years related experience and/or training; or equivalent combination of education and experience
Required Knowledge, Skills, and Abilities:
• Ability to manage difficult conversations
• Ability to organize and manage multiple priorities efficiently while meeting deadlines
• Have strong customer service skills
• Ability to provide analysis and reporting of work output and outcomes
• Ability to build out processes and present information in one-on-one and small group settings to clients and other employees
• Experience with account management preferred
• Excellent interpersonal and written communication skills
• Computer proficiency in MS Office Suite, particularly Excel, Word and Outlook
• Excellent analytical skills
• Ability to read, comprehend and understand complex instructions, correspondence, and memos
• High ability to write correspondence to individual and small groups, Customers and Executive leadership team members
• Basic mathematical skills
• Ability to apply critical thinking and understanding to carry out detailed, written or oral instructions
• Ability to resolve problems involving a few concrete variables in variable situations
• Must be a self-starter and highly motivated