CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.
To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.
CELINE IS LOOKING FOR A
SEASONAL CLIENT SERVICE ADVISOR WHO IS PASSIONATE ABOUT FASHION AND INNOVATION. THIS ROLE IS WITHIN THE
CLIENT SERVICE CENTER DEPARTMENT.
APPROXIMATE DATES OF SEASONAL ASSIGNMENT: Now through January 31st, 2025
YOUR IMPACT
AS PART OF THE RETAIL EXCELLENCE TEAM AND IN COMPLIANCE WITH THE COMPANY’S POLICIES, THIS ROLE IS A TRUE AMBASSADOR OF THE MAISON: IN-CHARGE OF TAKING IN, MANAGING AND PROCESSING CLIENTS’ REQUESTS IN AN OMNI-CHANNEL ENVIRONMENT, DIGITAL AND STORE.
- ANSWER CLIENTS’ REQUESTS THROUGH DIFFERENT COMMUNICATION CHANNELS (PHONE, EMAIL, CHAT, SOCIAL MEDIA)
- OFFER A PERSONALIZED ADVICE AND SERVICE THROUGH YOUR KNOWLEDGE OF ALL THE ICONIC PRODUCTS AND THE MAISON’S CATEGORIES
- ASSIST CLIENTS’ WITH THEIR ONLINE ORDERS / MEET REVENUE GOALS
- COMPLY WITH COMPANY GOLDEN RULES, POLICIES AND STANDARDS WHEN MANAGING CLIENTS FILES AND INFORMATION TO GUARANTEE A SEAMLESS AND OUTSTANDING OMNI-CHANNEL EXPERIENCE
- HANDLE AND RESOLVE CLIENTS’ CLAIMS, ISSUES, CONCERNS AND COMPLAINTS (DIGITAL AND STORE)
- SUPPORT OPERATIONAL FUNCTIONS (EX. FRAUD REVIEW, ASQ CLAIMS, REFUND PROCESSING, ETC.)
Job Responsibilities
KEYS TO SUCCESS
- PASSIONATE ABOUT FASHION, KNOWLEDGEABLE AND UP-TO-DATE ON THE LATEST TRENDS
- EXPERIENCE IN CUSTOMER SERVICE OR RETAIL (EXPERIENCE IN LUXURY IS A PLUS)
- CLIENT-CENTRIC AND TRULY MOTIVATED TO PROVIDE A GREAT CLIENT EXPERIENCE
- SOLUTION ORIENTED AND PROACTIVE
- POLISHED AND PROFESSIONAL DEMEANOR THAT TRANSLATES OVER THE PHONE EASILY
- A TEAM PLAYER WITH GENUINE DESIRE TO CONNECT WITH PEOPLE
- DUE TO HOURS OF OPERATIONS OF OUR OMNI-PRESENCE, MUST HAVE FLEXIBLE WORKING DAYS AND HOURS, INCLUDING WEEKENDS
- EXPERIENCED AND COMFORTABLE WITH ALL BASIC COMPUTER SKILLS AND APPLICATIONS (MICROSOFT OFFICE SUITE TOOLS, POS PLATFORMS, ETC.)
- EXPERIENCE WITH FRAUD REVIEW IS A PLUS
- FLUENT IN ENGLISH
YOUR WORK ENVIRONMENT
Languages: Foreign Languages a plus
Workplace: 598 Madison Avenue, New York, NY 10022
Other Information
Potential starting date: Now through January 31st, 2025
Additional Information
OUR ENGAGEMENT
The compensation for this position ranges from $20.00 - $25.00 (hourly). The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.
CELINE IS AN EQUAL OPPORTUNITY EMPLOYER. WE WANT TO OFFER AN INCLUSIVE ENVIRONMENT OF MUTUAL RESPECT WHERE WE WELCOME DIVERSITY AND ALL OUR EMPLOYEES FEEL INCLUDED, DEVELOPED, AND HEARD.
WE ARE COMMITTED TO THE PREVENTION OF ALL DISCRIMINATION, PROVIDING EQUAL OPPORTUNITIES TO ALL APPLICANTS IRRESPECTIVE OF GENDER, GENDER EXPRESSION, DISABILITY, ORIGIN, BACKGROUND, RELIGIOUS BELIEFS OR SEXUAL ORIENTATION OR ANY OTHER BASIS PROTECTED BY LAW.
CELINE RECRUITS AND RECOGNIZES ALL TYPES OF TALENT AND SINGULARITIES.
