WHO WE ARE
We are a skin wellness brand with an aromatherapist’s soul, an artist’s spirit, and a scientist’s commitment to results. An innovative and global British skincare brand with over 30 years of expertise and available in over 100 countries, we believe in ‘truth in beauty’.
SUMMARY
It’s an exciting time to join Elemis Skincare team as we build the infrastructure for rapid growth! The Account Coordinator role is a hands-on selling and training position. You are expected to achieve and exceed retail sales plans in an assigned market, through daily in-store execution, which includes, but is not limited to events, focus days, training of retailer associates, side by side selling & influencing of key stakeholders. Support and execute all brand initiatives. Ensure all merchandising updates are completed in a timely manner and inventory levels are in place to support growth at store level. Coordinators should plan on being in store 8 hours a day, 5 days each week, with ½ office day per week for administration. Typical work week is Tuesday through Saturday.
Essential Responsibilities
Sales- Achieve all sales goals as assigned by driving retail sales and executing strategies and initiatives within each retail partner.
- Build strong relationships with store management and associates within multiple retail locations.
- Influence retail partner market & store leadership, store associates & retail community to leverage sales opportunities.
- Plan and execute in-store events & focus days ensuring sales targets are met and strong ROI is achieved.
- Consistently implement structured Store Business Reviews for daily store visits as well as Market Business Reviews for leadership meetings.
- Maintain strong in store presence, lead by example through selling and training.
- Monitor ranking and competitive retail performance and report findings.
- Schedule, plan and execute trainings, focus days, events, and brand initiatives at store level.
Training & Management- Support RSTM to recruit, hire, inspire, develop, and retain productive freelancers.
- Ensure all locations consistently support our product and marketing campaigns through customer interactions, trainings, and successful execution of visual direction.
- Maintain a high level of knowledge of all products/brands as well as ingredients.
- Provide best-in-class shopper experience to attract and retain customers.
- Accountable for strengthening brand identity by creating visual merchandising consistency within each store and ensuring inventory and operational standards are met.
- Train all retailer staff, management, and freelancers.
- Inspire staff to sell the brand even when you are not in the store.
- Prepare and plan for all trainings using education department approved tools and guides.
- Weekly business review with your supervisor.
- Develop, in partnership with supervisor, a call cycle/calendar, input schedule into outlook & update as needed.
- Maintain case line/open sell unit quality and merchandising per best practice protocols.
- Complete all reporting in a timely manner (freelance tracker, expense tracker, time sheets, etc.)
- Ability to effectively manage call cycle schedule & focus door coverage frequency.
Communication- Build open & collaborative relationships with all key stakeholders both in-store and within the retail community to influence brand growth and sales performance.
- Meet all deadlines for requests including calendar, expenses, event recaps, etc.
- Understand retail partner protocols, support, and adhere to their policies.
- Provide weekly sales recaps.
- Communicate with supervisor consistently throughout the business week.
- Communicate with all stores within territory to review objectives vs. performance.
- Inform store teams of all seasonal marketing activity well in advance to ensure proper set-up and preparation.
Budget- Plan and manage T & E budget as assigned.
- Plan and manage sample & GWP budget.
- Additional tasks as assigned.
Sustainability Responsibility- Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars
Qualifications & Characteristics- A minimum of 2 years’ experience in prestige beauty and/or retail sales environment
- Ulta/Sephora experience preferred.
- You possess a hight school diploma or equivalent. Aesthetics license recommended.
- Candidates must be accountable and reliable with good time-management skills.
- Candidates must be results-oriented and able to report sales at the end of their workday.
- Goal driven with an ability to multi-task.
- Must be creative in training of product knowledge and motivation of daily/weekly objectives.
- Strong interpersonal, organizational, and communication skills.
- Ability to plan and manage budgets (i.e., Sampling, event, and T&E budgets).
- Ability to work collaboratively & build positive/effective business partnerships.
- Strong financial acumen, with ability to read/analyse business reports, identify business gaps & opportunities as well as report stores & markets performance.
- Ability to use Microsoft Office Suite.
- Ability to provide best-in-class customer service.
- Ability to solve problems, resolve customer concerns and demonstrate patience.
- Ability to work as a team and build strong relationships with key stakeholders.
- Ability to work with all levels of management in a fast paced, high growth, changing environment.
- Demonstrated ability to stand for 4 hours or more, with flexibility in working schedules, including night, weekend, and/or holiday shifts.
Salary range for this role:$65,000-$70,000 annually
Elemis is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment, where everyone feels respected and valued. We recruit positive minded people who share our core values and our commitment to sustainability.
