This positio is for a Coordinator II with a company located in Olive Branch, MS.

Summary: Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

Duties and Responsibilities: Process PO's from Customers. Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material. Process returned goods paperwork, issue credits/debits. Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards. Supply quotes to customers for material in a prompt and accurate manner. Identify and resolve order discrepancies in a timely manner. Resolve customer inquiries via phone or email. Handle high volume calls while performing all other task. Lead special projects and other duties as assigned.

Education and Qualifications: High School and/or Technical School Diploma required. Bachelor's Degree or Associate's Degree in a field a plus. Previous Elevator/Escalator knowledge preferred Two or more years of customer service experience in a heavy call volume environment is required. Elevator part knowledge and five or more years elevator technical experience is a plus. Working knowledge of Word, Excel and heavy Outlook is required. The ability to read, interpret and comprehend technical drawings and specifications is required. Effective verbal and written communication skills are required. Must be organized and detail-oriented to perform and manage tasks as assigned. High School and/or Technical School Diploma required. Bachelor's Degree or Associate's Degree in a field a plus. Previous Elevator/Escalator knowledge preferred. Two or more years of customer service experience in a heavy call volume environment is required. Elevator part knowledge and five or more years elevator technical experience is a plus Working knowledge of Word, Excel and heavy Outlook is required. The ability to read, interpret and comprehend technical drawings and specifications is required. Effective verbal and written communication skills are required. Must be organized and detail-oriented to perform and manage tasks as assigned. The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking a Coordinator II in Olive Branch, MS. Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

ESSENTIAL JOB FUNCTIONS: Process PO's from Customers. Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material. Process returned goods paperwork, issue credits/debits. Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards. Supply quotes to customers for material in a prompt and accurate manner. Identify and resolve order discrepancies in a timely manner. Resolve customer inquiries via phone or email. Handle high volume calls while performing all other task. Lead special projects and other duties as assigned.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Thyssenkrupp Elevator Corporation

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