Position Title

Rate of Pay

IT Associate

$50,000 - $55,000 per year

Department

Work Location

Information Technology

100% On site at NYSCI

Reports to

Work Schedule

Director of Information Technology (IT)

Monday – Friday (9 am – 5 pm)

FLSA Status

Position Classification

Non-Exempt

Full-Time, Regular, Non-Supervisory

About New York Hall Of Science

Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people — children, teachers, and families — by offering innovative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development and participation in a variety of public events and research initiatives.

NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by our inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play . The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement and delight — are the ingredients that invite broad participation in STEM and make engagement and learning irresistible. Through this transformative model for STEM exploration, NYSCI engages diverse communities of learners in STEM, by fostering the excitement of self-directed exploration and by tapping into the joy of learning intrinsic in young people’s play. NYSCI has approximately 95 full-time and over 150 part-time and casual staff members.

Position Overview

The IT Associate will serve as the primary support contact for users, addressing and resolving technical issues across various hardware and software platforms.

This role involves providing comprehensive technical support for Apple and Windows devices, managing mobile device management (MDM), administering Google Workspace, supporting Meraki networks, and maintaining various software applications. The ideal candidate will have a strong technical background and excellent problem-solving skills.

Additional responsibilities include performing hardware and software installations and updates, detecting and eliminating viruses/malware, and offering one-on-one desk-side training for staff on standard software applications and IT equipment. Effective communication, adherence to SOPs and service level agreements, and the ability to escalate issues appropriately are essential.

Principal Responsibilities

End User Support, Training and Help Desk functions:

Act as the primary support and initial contact for users, ensuring effective communication of resolution via Mojo Help Desk Tickets: Respond to and resolve tickets; document issue resolution.
Responsible for resolving, forwarding and/or escalating all questions and issues that arise for their responsible area
Respond to telephone, email, requests via ticketing system and/or walk-in requests for support for all systems and equipment within the IT department’s environment and in according with the current SOP’s and service level agreements
Troubleshoot issues relating to hardware and software
Provide one-on-one desk side training for staff requiring assistance on standard software applications or IT related equipment

Hardware & Software functions

Apple and Windows Device Support: Provide technical support and troubleshoot hardware/software issues for Mac and Windows users; perform system upgrades and maintenance.
MDM Administration: Manage and configure mobile devices; ensure security compliance and data protection.
Google Workspace Administration: support and troubleshoot Google Workspace issues, as needed
Meraki Network Support: Monitor and maintain network devices; troubleshoot connectivity issues; configure security policies
Microsoft Office Support: Provide support and troubleshoot issues with Microsoft Office applications.
Slack and Monday Support: Administer and support platforms; assist users with troubleshooting and best practices
Creative Cloud Support: Support Adobe Creative Cloud applications; troubleshoot and assist with updates
Network Issues: Diagnose and resolve network problems; collaborate with the network team for advanced troubleshooting
Phone Systems Support: Provide support and troubleshoot office phone systems
POS Systems Support: Maintain and support POS systems; troubleshoot hardware/software issues.
Research, Documentation, and Other Work: Conduct research; create and maintain IT documentation; perform additional IT duties
AV Support: Support A/V setups for special events and public programs, as needed
Other related duties, as assigned

QUALIFICATIONS

Bachelor’s degree in Information Technology, Computer Science, or a related field, and/or its work experience equivalent
2+ years of experience in IT support roles

REQUIREMENTS

Customer Service mindset and commitment to excellence in delivery of IT services
Strong written, verbal and interpersonal communications skills
Excellent problem-solving and troubleshooting skills
Effective organizational skills
Ability to multi-task and prioritize
Excellent attention to detail
Ability to work independently and as part of a team
Quick learner with a desire to improve skills

Technical Skills

Apple and Windows Device Support: Proficiency in troubleshooting and providing technical support for both Mac and Windows operating systems, including system upgrades and maintenance.
Mobile Device Management (MDM): Experience with managing and configuring mobile devices, ensuring security compliance, and data protection.
Google Workspace Administration: Ability to support and troubleshoot issues related to Google Workspace and its applications.
Network Troubleshooting (Meraki Network): Skills in monitoring, troubleshooting, and maintaining network devices, along with configuring security policies and resolving connectivity issues.
Software Application Support: Competence in providing support for various software applications, including Microsoft Office, Slack, Monday, and Adobe Creative Cloud, with a focus on troubleshooting and user assistance.

PHYSICAL REQUIREMENTS

Mobility and Dexterity: Ability to perform tasks requiring fine motor skills, such as typing, using a computer mouse, and handling small tools or components. Reasonable accommodations can be made for individuals with limited dexterity or mobility impairments.
Visual and Auditory Abilities: Sufficient vision and hearing to perform tasks related to computer work, including reading screens, troubleshooting hardware, and communicating with colleagues and clients. Reasonable accommodations, such as screen readers or amplified headsets, are available for individuals with visual or auditory impairments.
Physical Endurance: Ability to remain in a stationary position, whether sitting or standing, for extended periods during the workday. Reasonable accommodations, such as ergonomic seating or sit-stand desks, are available to support employees' comfort and accessibility needs.
Lifting and Carrying: Capability to lift and transport computer equipment and peripherals weighing up to 25 pounds. Assistance and adaptive equipment, such as carts or lift devices, can be provided to accommodate employees with lifting restrictions.
Communication and Interaction: Effective communication skills for interacting with colleagues, clients, and vendors, both in person and through digital communication platforms. Accommodations, such as speech-to-text software or communication aids, are available for employees with speech or communication disabilities.

PREFERRED QUALIFICATIONS

Technical certifications, preferred

Benefits

NYSCI strives to be an inclusive and equitable place to work. We forster diverse voices and perspectives, empower staff as problem solvers and support professional growth for all. The New York Hall of Science also offers generous benefits and perks for all regular full time employees. These currently include:

Health, dental and vision insurance options
Flexible spending accounts for healthcare, dependent care and commuter benefits
Pension and 401k plan
Free life insurance coverage
Paid vacation and sick leave
13 Paid Holidays
Flexible work schedules
Employee Assistance Program
Free onsite parking

HOW TO APPLY

Please upload your resume and cover letter through our online careers portal.

Please note that while careful consideration will be given to each submission, the Museum will only be able to contact those applicants whose knowledge, skills, and work experience best fit the requirements of the position.

INTERVIEW

Introductory Interview (Zoom)
Panel Interview (Onsite at NYSCI)
Reference checks and background screening

APPLICATION DEADLINE: Applications will be accepted on a rolling basis until the position is filled.

No phone calls or faxes please.

The New York Hall of Science is an equal-opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. We support a drug-free workplace.

If there are preparations, we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

New York Hall of Science

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