Are you a strong technical professional who wants career advancement opportunities in a flexible, fun and exciting team environment? Then CorCystems is the place for you! We are a Managed IT Services company located in Ridgefield, CT. and are searching for a Project Team Rockstar to join our winning team. As a Project Team Rockstar, you will be an important and exciting part of our continued growth path. The Project Team is responsible for the in-depth design and implementation of cloud and on-premise based solutions for current and prospective clients. This includes, but is not limited to, Office 365 Migrations and Implementations including Teams and SharePoint, Entra ID, Co-Pilot, Virtual Servers, Networking Devices, Microsoft security products, VDI, mobile device management and cloud backup solutions. We are looking for a strong team player who has solid infrastructure and networking support skills working with Windows, VMware and various technologies. They must be able to solve technical issues, automate and root cause persistent issues, train and mentor the team, and also have the desire to learn much more. We believe in our people. It's written in our core values. We offer a very attractive, fully paid, technical skills training program where you will earn various industry certifications and grow your career with us. We have a great team of truly dedicated technical staff members who work together to support each other and our clients on a daily basis and we want to find the perfect fit for our exciting culture. We are celebrating our 24th year in business and looking for team members who want to continue to grow with us. CorCystems offers a rich benefits package and fun working environment.

Requirements

Assist with the development of the business case for client technology solutions and design and propose client technology solutions from CorCystems cloud and on-premise offerings
Evaluate and recommend new products and solutions that will help clients increase efficiencies, scalability, productivity and enhance security
Assist with constructing detailed project plans with Project Manager/Solutions Architect to ensure successful project implementation
Design and Implementation of cloud and on-premise solutions with other members of the Proactive Team
Research best practices for design, implementation, and security for cloud and on-premise solutions that CorCystems provides
Communication with clients as required: keeping them informed of project progress, incident progress, notifying them of impending changes, or agreed outages
Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc
Support disaster recovery backup solutions
Work with vendors/partners as needed to resolve client issues
Work on firewall and switch issues to troubleshoot and correct network issues
Troubleshoot advanced server and network issues
Provide escalated support to other team members on both the proactive and reactive teams
Provide detailed documentation and explain resolutions for escalated issues
Provide product training to all team members on the cloud solutions that we implement for our clients
Provide detailed documentation and explain resolutions for escalated issues
Work in a team and communicate effectively
Mentor more junior technicians to help them learn
Responsible for entering all work performed and time and expenses in ConnectWise as they occur
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Maintain certifications required for position
Ability to multi-task and adapt to changes quickly
Ability to de-escalate situations
Experience working in ConnectWise suite of tools, Manage, Automate, Connect a major plus

Benefits

CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include, company paid certification training programs. Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match.

Salary Range: Based on experience.

All candidates extended an offer must pass a drug screen and background check

CorCystems Managed IT Services

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IT Project Team Rockstar