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Job Description

Position Overview: As the E-Commerce and Retail Support Manager at The Plaza, you will play a pivotal role in driving our commitment to exceptional customer service and operational excellence. You will oversee inventory flow, optimize the e-commerce platform, and ensure a seamless shopping experience for our guests. Your expertise in retail operations and e-commerce will be crucial in enhancing our online and in-store presence.

Compensation: $70,000 - $80,000 Annual Salary

Summary of Responsibilities: Reporting to the Director of Retail, your key responsibilities will include:

Tasks And Responsibilities:

Onsite Retail Support: manager support to hourly staff during store hours including covering for breaks and being onsite until store close. Assisting with hotel guest and inter-department requests. Stock and inventory system support for back of house as needed during heavy shipping periods.
Inventory Management: ensure proper inventory for fast selling product and implement an exit strategy for slow selling product.
E-Commerce Oversight: Audit the online store to ensure accurate product listings, pricing, and inventory levels, while updating the e-commerce website to enhance user experience.
Business Analysis: Partner with the Retail Team to monitor and analyze business trends, managing inventory flow and sell-through rates. Communicate actionable insights to the Operations Team.
Vendor Relations: Maintain strong vendor relationships through accurate invoicing, Purchase Order requests, and consistent communication.
Buying Process Advisory: Provide insights into the buying process, utilizing historical data, reports, and customer feedback to influence inventory levels and sales strategies.
Operational Efficiency: Make recommendations for improvements within the stores and e-commerce platform to achieve operational efficiencies.
Customer Service Excellence: Ensure high standards of customer service are maintained both in-store and online, responding promptly to customer needs.
Financial management: Managing controllable costs, tracking expenses, and running reports on sales, profitability, and costs

Qualifications

Skills and Competencies:

Strong leadership, communication, and interpersonal skills.
Excellent problem-solving abilities and decision-making capabilities.
Proficient in time management, delegation, and multitasking.
Computer and POS proficiency, with a focus on e-commerce platforms.

Requirements:

Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.
Flexibility to work varied hours/days based on business needs.
Effective verbal and written communication skills.
Proficiency in hands-on management and maintenance of e-Commerce websites and portals
Comprehensive understanding of e-commerce dynamics, encompassing marketing strategies, product development, competitive analysis, consumer insights, industry trends, and usability principles
Familiarity with web design principles and meticulous attention to detail

Qualifications:

Previous leadership experience in retail required.
Proficiency in Microsoft Windows applications and/or Point of Sales systems required.
University/College degree in a related discipline preferred.
Revenue-driven mindset with a focus on results.
Previous experience in the hotel industry is an asset.
Professional presentation and demeanor.
Strong interpersonal and problem-solving abilities.
Highly responsible, reliable, and able to thrive in a fast-paced environment.
Ability to maintain focus on guest needs, remaining calm and courteous at all times.
On-site presence required, remote work not applicable

Desired Qualifications:

Exceptional communication and collaboration abilities
Capability to prioritize and oversee multiple projects concurrently
Self-motivated individual with demonstrated ability to excel both independently and within a team setting
Discern and advocate for effective practices concerning inventory management, pre-orders, and pricing strategies

Additional Information

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps

All your information will be kept confidential according to EEO guidelines.

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